PCW Solutions

VoIP Business Calls

What is VoIP?

Voice Over Internet Protocol (VoIP) is a service that uses the Local Area Network (LAN) to make and take phone calls. So your business can use the internet for telecommunications, instead of traditional phone lines.

VOIP Services & Features

Standard

Pro

Keep current number

Included
Included

Voicemail on phone & via email

Included
Included

Option & line identification

Included
Included

Call Transfer

Included
Included

Call Forward

Included
Included

Hold with custom music

Included
Included

Auto Attendant / Digital Receptionist

Included
Included

Mobile App for incoming & outgoing calls

Included
Included

Ring Desk Phone and Mobile app at the same time

Included
Included

Web App management

Included
Included

Click2Call - Brower Extension

Included
Included

Voicemail Transcription

Included

Sync your Exchange Addresses

Included

CRM Integration

Included

Call Queuing

Included

Call Recording

Included

Hot Desking

Included

Call back

Included

VoIP calls are:

1. Cheap

Calls made over the internet mean significant savings for your business.

2. Flexible

Multi-functional features fit your business type and your individual needs.

How we use VoIP

At PCW Solutions, we use VoIP to help your business to thrive…in the most cost-effective way!

All of our VoIP lines come with unlimited UK landline and mobile minutes. We also offer split pricing so you can choose to pay per line and/or per user. Whatever works for you.

For instance…
If you’re a small business with 1 user, you could pay for 1 line and 1 user. Then if someone calls your business while you’re already on the phone, they’ll hear a busy tone. That extra incoming call can be sent to your VoIP voicemail or diverted to another place (if you choose to pay for an extra line).

If you’re bigger, with 20 employees, we give you the option to buy 10 lines and 10 extra users. Unlike many other VoIP providers, you don’t have to pay for 20 lines – because all 20 employees won’t be on the phone at the same time! Our more flexible option helps you to cut down costs.

Our VoIP service includes the free use of multiple devices. So if you buy 1 line with an extension, you can use our mobile app to make and receive calls from your landline number – or use a Click2Call web app on your computer, which can ring your physical VoIP desk phone.