PCW Solutions

Business IT Services

Managed IT Services

Successful businesses value the importance of Information Technology (IT) in its everyday operations. So if you want to be successful in your business endeavours, you need to ensure that your IT infrastructure is up to scratch. At PCW Solutions, we offer packages to give you and your business the best-quality infrastructure around – with proactive, monitored support at every step.

Packages

Bronze

Silver

Gold

Unlimited end user support

Included
Included
Included

Unlimited monitored server support

Included
Included
Included

Unlimited smartphone / tablet support

Included
Included
Included

User administration

Included
Included
Included

Networking support

Included
Included
Included

Guaranteed response time SLA

Included
Included
Included

First-contact resolution

Included
Included
Included

On-demand advice

Included
Included
Included

Discounted on-site visit

Included
Included
Included

Email support – emails with PCW Solutions

Included
Included
Included

Email support – emails with any other provider

Included
Included

Proactive monitoring

Included
Included

Proactive maintenance

Included
Included

Asset management and audit

Included
Included

Monthly reports – Minimum 10 computers | Quarterly reports – Under 10 computers

Included
Included

LogMeIn Pro

Included
Included

Webroot Antivirus

Included
Included

Office 365 discounts

Included
Included

Off-site visit included

Included